@vodafoneIreland on twitter succeeds where online & phone support fails

11 Apr

Just a quick update on my recent experiences with Vodafone Ireland.

Within an hour or so or posting yesterday’s blog I was contacted by @VodafoneIreland on Twitter. They accepted that the customer service had been poor and promised to resolve the issue today.

To be fair to them – they did. Everything was resolved to my satisfaction by lunchtimed

My Vodafone Red account is now set up and I have my new iPhone complete with credit supplied by Vodafone to make up for the chaos and confusion their online and phone support had caused over the preceding days.

My verdict:

@vodafoneIreland on Twitter 10/10

Vodafone Customer Support on phone & online 3/10 – really needs do better

2 Responses to “@vodafoneIreland on twitter succeeds where online & phone support fails”

  1. John Smith April 11, 2013 at 10:51 pm #

    Well done Vodafone. What a pity @irishpublicservice doesn’t react to critcism in such a can do fashion

    • dsmooney April 11, 2013 at 11:42 pm #

      I would confine my own congrats to Vodafone’s Twitter team – they did in a few hours what Vodafone’s customer service team failed to do in two days

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